SHIPPING & RETURNS

SHIPPING & RETURNS

Shipping

We are located in Morocco. We usually ship same business day or within 24 hours. Domestic shipping is complimentary.

International Shipping

We happily ship to international destinations. Please note that ATELIA SOLEIL D’ARGAN is not responsible for your destination country’s tariffs, duties or shipping delays due to customs issues. It is highly recommended that you research your country’s local import policies prior to placing your order. We are unable to provide returns/refunds due to customs’ delays, holds, taxes or fees. 

Refund Policy

We accept returns up to 14 days after receipt of your order; we will deduct return shipping from your refund. Return process takes between 24-48 hours after receiving your return. We will send you notification when processing your return. Please contact us at soleildargan@gmail.com for more information.

You can always contact us for any return question at soleildargan@gmail.com

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.